Baalvion Help Center

Confirm the URL
Make sure you’re at https://trade.baalvion.com/login, not a bookmarked dashboard URL.
Check your email address
Confirm you’re using the email your organization registered, not a personal address.
Reset your password
If you’re unsure of your password, use Resetting Your Password rather than guessing repeatedly — repeated failed attempts can temporarily lock an account.
Clear cookies for the domain
A stale or corrupted session cookie can block login. Clear cookies for trade.baalvion.com and try again.
Contact support
If none of the above works, contact support with your organization name and the email you’re using.

Wrong Dashboard Redirect

After login you should land on the dashboard matching your account’s role (Buyer, Seller, or Trade Agent). If you land on the wrong one:

Confirm with your organization administrator which role your account is assigned.
Sign out completely and sign back in — a role change made by an administrator only takes effect on your next login.
If the dashboard is still wrong after a fresh login, contact support.

Sidebar navigation is generated from your role and permissions — see Role-Based Navigation. If something is missing:

Confirm the feature is actually part of your role (check the relevant role guide).
Ask your organization administrator whether an additional permission needs to be granted.
Refresh the page — navigation is built at login and may not reflect a very recent permission change until you sign in again.

Not a bug in most cases

A greyed-out action or an inaccessible page is usually the permissions system working as intended, not a defect.

Verify which role and organization the account is scoped to.
Confirm the specific trade or record in question is one you’re actually party to.
Escalate to your organization administrator if you believe a permission is missing.

Check the HTTP status code and error.code against Error Handling.
For 401 errors, confirm your API key is current and hasn’t been rotated.
For 403/404 errors, confirm the account behind your key actually has access to the resource.
For 429 errors, back off per Rate Limits.

Confirm your browser meets the System Requirements.
Disable browser extensions that block scripts or cookies for the trade platform domain.
Try a private/incognito window to rule out a corrupted local session or cache.
Hard-refresh the page (clearing cache) after a known platform update.